When vocal users meet poorly performing applications, the IT leadership is usually the first to hear about it. Complaints come in the form of, “It wasn’t this slow yesterday!” and, “What did you change?” Unfortunately, it is sometimes difficult to clearly articulate the problem and to reproduce it effectively, which makes solving it a serious challenge.

Applied Trust believes strongly in taking an analytical approach to solving performance problems. We collect information from all involved parties, identify all potential performance bottlenecks, collect and analyze data, and produce an actionable assessment including all key stakeholders throughout the process. Such an assessment typically involves the following elements:

• An Executive Summary that provides an introduction to the problem, a brief discussion of the approach, and an overview of the findings and recommendations.
• A detailed methodology section discussing the tools, activities, and general approach to the problem, including any caveats or problems that were encountered during the project.
• A candid discussion regarding our findings, including facts and excluding fault or blame, focusing on presenting the data in a clear, quantitative, meaningful manner.
• Analysis of findings data and mitigation recommendations that are actionable and practical, and that provide a balance between cost and effectiveness.

In many cases we work with not only internal resources but also external partners, ensuring that all parties are in alignment on an approach that will resolve the problem.

To discuss how we can help get maximum application and database performance, call us at (303) 245-4545 or contact us on the Internet.