Availability Engineering

One of the most visible measures of an IT department’s impact on an organization is the availability of IT services. Availability issues are often visible to end users, and significant service outages can weaken user confidence in IT. Applied Trust can help you document your availability requirements, identify gaps in your existing infrastructure, and implement availability controls to meet those requirements.

Highly available IT services are within reach—let us help your IT department meet its unfailing commitment to support the overall organization.

Availability Requirements Definition and Assessment

To confidently operate any IT service, it is essential to understand the availability requirements for that service from the business perspective. All too often, IT departments procure and deploy expensive availability technologies without first knowing what availability targets they’re even trying to reach. Our Availability Planning Workshops provide a highly efficient, structured way to gather requirements from business stakeholders and map them to real-life technical controls and IT budgets. Once we’ve helped you reach internal consensus regarding business and technical requirements, Applied Trust will help you identify areas of your existing IT infrastructure that fail to satisfy these requirements.

Availability Metrics and Monitoring

The first step in improving IT service availability is having the ability to measure it. By working with Applied Trust to define metrics and implement tools for monitoring IT service availability, you will be able to report on improvements to availability over time. This scientific approach ensures that you know where to make investments in availability technology so that they will have the greatest impact on the organization. These metrics and tools are also an essential ingredient to a Service Level Management program.

Service Availability and Reliability Remediation

Sometimes, critical IT services are in production without proper high-availability controls. In these cases, the failure of a single server or piece of software could cause the entire IT service to become unavailable. Applied Trust’s engineers can help get your service, server, or network back online quickly, identifying a short-term workaround to keep your business running, as well as a long-term solution to prevent the problem from recurring.

Click on our client logos for examples of how we’ve helped all types of organizations ensure the availability of their IT services, or, contact us to chat with an engineer about availability engineering.