Technical Support
AppliedTrust provides our clients a technical support backstop. Our dedicated team of engineers is here to help with everything from security incidents to IT troubleshooting to covering for IT staff while they’re on vacation. If you need immediate assistance with a tricky technical issue, we can help!
Our clients depend on us for technical support, from assessment to implementation to operations. With experience supporting Fortune 500 enterprises, small start-ups, hospitals, and government entities of all sizes, AppliedTrust will provide balanced IT engineering practices within your organization. We are especially equipped to support your IT team because of our:
Certified expertise— AppliedTrust staff certifications and publications include the following:
- Certified Information Systems Security Professional (CISSP)
- Certified Secure Software Lifecycle Professional (CSSLP)
- Cisco Certified Internetwork Expert for 10 consecutive years (CCIE-10)
- Microsoft Certified Information Technology Professional (MCITP), Charter Member
- Microsoft Certified Professional (MCP)
- Microsoft Certified Systems Engineer (MCSE)
- Red Hat Certified Engineer (RHCE)
- Information Systems Security Management Professional (ISSMP)
- Information Systems Security Architecture Professional (ISSAP)
- Co-Authored Unix System Administration Handbook, editions 2 and 3
- Co-Authored Linux Administration Handbook, editions 1 and 2
- GIAC Gold Certified Incident Handler (GCIH)
- GIAC Certified Forensics Analyst (GCFA)
- Certified SCADA Security Architect (CSSA)
- Information Technology Infrastructure Library (ITIL) v3 Foundation
Around-the-clock availability—AppliedTrust has a team of engineers, based in Colorado, available to support our clients 24x7x365. We carry a personal commitment to our clients and their businesses and will do what it takes to make sure your IT infrastructure is there when you need it.
Breadth and depth of experience—We pride ourselves on our diversity of technical and non-technical IT experience. Without vendor or technology bias, AppliedTrust can help identify the most practical solution to your immediate problem. Once the IT “fire” is out, we can equip your organization with the tools and technology to prevent future issues.
For more information about our technical support services, call us at 303-245-4545 or visit us on the Internet.