Network services and applications are requiring greater bandwidth and must meet increasingly high user expectations for quality and performance, and an increased reliance on network infrastructure for core business practices means that a high degree of network availability is also critical to enterprises today. AppliedTrust is your trusted partner for both diagnosing and remedying network performance issues, and in helping you create and maintain a highly available network.
A variety of issues can prompt an organization to undertake performance improvement efforts. Performance improvements may be in response to issues identified during proactive tuning or during implementation of a new system or component. They may also be necessary to address problems or, most unfortunately, complaints from unsatisfied users. To complicate things, performance bottlenecks are notoriously difficult to identify and eliminate. In AppliedTrust you’ll find a partner that not only understands and can navigate the technical complexities of performance issues, but also articulates them clearly and efficiently to both your internal and external stakeholders.
Effective performance analysis requires an intimate understanding of all layers in the technology stack. We’re equally adept at troubleshooting applications, systems, local and wide area networks, databases, and multi-tier architectures of all shapes and sizes. Our engineers will work closely with your team to share knowledge and to fortify your team’s understanding of your environment. We strive to pass along our knowledge so as to provide more value to your organization in the long term.
We have found that the most effective approach to performance management is to use a methodical process of scientific measurement. We’ll clearly articulate our methodology; document our findings in a factual, concise report; and present practical, prioritized recommendations. The end result is that you’ll know how to get the very best performance out of your entire IT infrastructure — and we’ll make it happen.
One of the most visible measures of an IT department’s impact on an organization is the availability of IT services. Availability issues are often visible to end users, and significant service outages can weaken user confidence in IT. AppliedTrust can help you document your availability requirements, identify gaps in your existing infrastructure, and implement availability controls to meet those requirements.
Availability Requirements Definition and Assessment
To confidently operate any IT service, it is essential to understand the availability requirements for that service from the business perspective. All too often, IT departments procure and deploy expensive availability technologies without first knowing what availability targets they’re even trying to reach. Our Availability Planning Workshops provide a highly efficient, structured way to gather requirements from business stakeholders and map them to real-life technical controls and IT budgets. Once we’ve helped you reach internal consensus regarding business and technical requirements, AppliedTrust will help you identify areas of your existing IT infrastructure that fail to satisfy these requirements.
Availability Metrics and Monitoring
The first step in improving IT service availability is having the ability to measure it. By working with AppliedTrust to define metrics and implement tools for monitoring IT service availability, you will be able to report on improvements to availability over time. This scientific approach ensures that you know where to make investments in availability technology so that they will have the greatest impact on the organization. These metrics and tools are also an essential ingredient to a Service Level Management program.
Service Availability and Reliability Remediation
Sometimes, critical IT services are in production without proper high-availability controls. In these cases, the failure of a single server or piece of software could cause the entire IT service to become unavailable. AppliedTrust’s engineers can help get your service, server, or network back online quickly, identifying a short-term workaround to keep your business running, as well as a long-term solution to prevent the problem from recurring.
Click on our client logos for examples of how we’ve helped all types of organizations ensure the availability of their IT services, or, contact us to chat with an engineer about availability engineering.
For assistance with improving your organization’s network performance or availability, contact us at 303-245-4545 or online.